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TIME TO CHILL Merry Christmas and Happy New Year 2015



Request for Quote for Running Customer Care & Call Center

RFP No.: MTML/CC/03/2015                           Dated: 25-11-2015

Mahanagar Telephone (Mauritius) Ltd. (MTML),carrying out the business of providing Telecom Services, intends to appoint reputed service bureau/agencies for Running Customer Care Center (MTML shops) and Call Center (Help Desk)   for a period of one year further extendable for one more year.

MTML has 10 Customer Care Centers across the island, which are to be managed by 19 executives, who would be responsible for sales of various products and providing after sales services during normal working hours. The Call Centre will be a 3 position ( in each shift) help desk in MTML building Ebene, where executives will have to attend customers complaints/ calls and make outbound calling. The help desk would be operational between 07.00hrs to 22.00hrs on 7 days a week throughout the year. If required, MTML may extend the operation of some position for 24 hrs as well. The interested party (bidder) has to provide manpower for managing and supervising all the shops and help-desk.

Eligibility criteria: 1) The bidder should have experience in supplying manpower to similar type of work/services to commercial enterprises dealing with Public. 2) The bidder should be registered with NPF/MRA for Tax and VAT purposes.

The detailed RFQ Documents can be purchased from MTML Office, 63, cyber City Ebene for Rs. 2000 and is also available in our website ‘’ and the same can be downloaded. The downloaded application shall be submitted alongwith the cost of Rs. 2000. The Request for quote (bid) should, in the prescribed proforma, is to be duly authenticated & sent in a Wax-Sealed/Tape-Sealed Cover clearly superscribed as “Request for quote for Running Customer Care Centers and Call center”, and addressed by name to Mr. Rajesh Rai, Chief Technical Officer, Mahanagar Telephone Mauritius Ltd, MTML Tower, 63, Ebene, Cyber City to reach not later than 1400 hrs on 24th December 2015.  The bid would be evaluated based on the techno-commercial details submitted and the best offer would be considered for awarding the work.

All the cost related to this bidding process is to be borne by the bidder. MTML reserves its right to cancel the further course of action without assigning any reason.       -- MTML

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